Terms and Conditions
Terms and Conditions
Terms and Conditions
HOPE Heating & Cooling will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.
Privacy Policy
Our Privacy Policy reflects our commitment to providing high-quality products and services while maintaining the highest standards of integrity in our interactions with visitors, members, and partners. This policy aims to help you understand how we collect, use, and protect your personal information, and to support you in making informed choices when engaging with our website, products, and services. We will continue to assess and update this policy to align with evolving technologies, business practices, and the needs of our customers.
Eligibility for Use of Our Website
Access to and use of the HOPE Heating & Cooling website is exclusively available to U.S. residents who are legally capable of entering into binding contracts under applicable law. If you do not meet these criteria, you are not permitted to use the website. Minors can access the website only under the supervision of a parent, legal guardian, or another responsible adult. We strongly encourage adults to oversee minors' online activities.
As outlined below, some of your personally identifiable information may be used and shared with third parties. By using this website, you consent to the collection and use of your personal information, including its disclosure to third parties. You understand that communications through the HOPE Heating & Cooling website are not confidential. By submitting any communication, no confidential, fiduciary, or contractual relationship is established between you and HOPE Heating & Cooling, except as described in this Privacy Policy. This Privacy Policy is integrated into and governed by our Terms and Conditions.
Policy Regarding Minors
In compliance with the Children’s Online Privacy Protection Act (COPPA) of 1998, individuals under the age of 13 are not permitted to use the website. If you are between the ages of 13 and 18, you may access the site only with the consent and supervision of a parent, legal guardian, or responsible adult.
Types of Information We Collect
The goal of the HOPE Heating & Cooling website is to provide you with relevant information, services, and products related to air quality and HVAC. To achieve this, we collect two types of information when you visit our site: personally identifiable information (PII) that you provide voluntarily, and aggregated information about your use of the website, which is automatically gathered during your visit.
- Personal Information You Provide
Personal information is collected when you voluntarily provide details such as your name, email address, and areas of interest. This may occur when you request information from a program listed on our website. You may also choose to share additional personal information at your discretion. If you contact us via email, we may retain the content of your messages, along with your email address and our responses. - Use of Personal Information
The personal information we collect is used to match your interests with the relevant programs that suit your needs. If a program is unavailable, we may store your information to notify you when a relevant program becomes available. We also use this data for business operations, customer service, and to offer additional products or services to both existing and prospective customers. From time to time, we may send you notifications regarding significant updates to our website, new services, or special offers that may interest you. - Aggregate Information
Aggregate information is data automatically provided by your computer that cannot be linked to an individual. Examples of this include referral data, time and date of visits, pages viewed, time spent on the website, browser and platform types, and IP addresses. IP addresses are assigned automatically to your computer when you browse the web. We use this information for demographic analysis, traffic reporting, and system administration, which helps enhance advertising efforts and improve the user experience. - Cookies
The HOPE Heating & Cooling website uses standard technologies such as cookies and web server logs to improve your browsing experience. A cookie is a small file placed on your computer that allows the website to track your activity. This enables us to personalize your experience and measure the popularity of various areas of the site. Cookies also help advertisers deliver relevant ads based on your interests and enable functionalities like remembering login details, shopping preferences, and controlling the frequency of ads.
Notifications of Updates or New Services
We may use the information collected to inform you of important changes to our website, new offerings, and exclusive promotions that we think will be of interest to you.
Data Protection Measures
We utilize encryption and security software to protect your personal information from unauthorized access, accidental loss, alteration, or destruction.
Legal Disclosure of Information
We may disclose your personal information if required to comply with legal obligations, enforce our Terms and Conditions or Privacy Policy, or protect the rights, property, or safety of HOPE Heating & Cooling, our users, or others.
Links to External Websites
Our website may contain links to other websites. Please note that once you leave our site and visit another website, our Privacy Policy no longer applies. Your interactions on these external sites will be governed by their own privacy policies. HOPE Heating & Cooling is not responsible for the content or privacy practices of these sites. We provide these links solely for your convenience, and the inclusion of a link does not imply endorsement by HOPE Heating & Cooling. We encourage you to review the privacy policies of any linked sites before interacting with them.